Returns & Refunds

Stock Items

You can cancel your order up to 14 days after delivery, but we must receive this in writing, either by fax, letter or email, within the 14 days. This is only available on items from stock and that have not been “a special order”.

If the goods are returned for any other reasons than being defective, then you will be required to arrange and pay for the cost of returning the goods to us. Alternatively, we will collect the goods and charge you the direct cost of collection.

The product must be in the same condition as when you received it. You are advised to use the original packaging wherever possible, to protect the product on its return journey, unless assembled by our own delivery team.

The product will be inspected on return to ensure that it has not been tampered with and is complete. Please be advised that you do have a duty of care for the products during the period of cancellation of your order and the collection of the goods.

Where a refund is to be paid, we will refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case within 14 days of the day we received your cancellation instruction.

Please Note

For hygiene reasons, divan sets, pillows and mattresses cannot be returned or cancelled, unless they are confirmed as defective by us. Once opened and used these items are excluded from a 14 day cooling off period.

Bespoke/Made to Order Items or Special Orders

Any products that are special orders or bespoke items cannot be cancelled or returned, as we will have commissioned a supplier to make them specifically for you. This includes special order dining, upholstery and bedroom ranges, where a specific fabric, sofa style or dining range, for example, has been ordered from a supplier to your specific order requirements. These items are non-refundable, unless they are defective. If there is an issue with a product, please contact us as soon as possible, so we can resolve the issue for you.

Please see our terms and conditions for full details.