Terms & Conditions

Lukehurst Terms & Conditions

Online Terms and Conditions

The terms and conditions listed below apply to the use of the lukehurst.co.uk website. By using or accessing our website and/or placing any orders you agree to be legally bound by these terms and conditions.

You should not proceed with your purchase until you have read and agreed to these terms and conditions.

These terms relate to internet/telephone sales – showroom sales have a different set of terms and conditions which are given at the time of order.

Company Details

This site is owned and operated by Gerald Lukehurst & Son Ltd, 82 High Street, Rainham, Kent, Me8 7JH.

Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.

Product Specifications

The majority of our products are sold fully assembled, however on occasions certain pieces will need assembly, some assembly charges may apply please check at time of purchase.

We endeavour to display as accurately as possible the colours of our products that appear on the website. However, we cannot guarantee the complete accuracy of the pictures or photographs that are shown. Many conditions such as monitor settings and batching can affect the colouring of items in a picture. All sizes are approximate.

Delivery

We are only able to deliver online orders to you if you have a permanent address on the UK mainland.

We will endeavour to fulfil your order by the date set out in the email by which we confirmed your order. Where this email did not contain such a date, we shall endeavour to fulfil your order within the time-scales advertised on the individual products on your order. All purchases must make allowance of 5 - 10 working days from date of receipt of goods into our warehouse.

You are responsible for providing a safe means of access from the public highway to the place of delivery. If the carriers delivery staff consider that access is unsafe, then we will not deliver the goods until safe access is provided. Return charges will apply.

For deliveries using our two-man delivery service:

• If you are unable, for whatever reason, to take delivery of your goods on the confirmed delivery date arranged, you must inform Lukehursts Customer Service team on customerservices@lukehurst.co.uk at least two working days in advance so that another date can be booked. If, through no fault of their own, our drivers cannot gain access on the date agreed, return charges will apply.

For deliveries using our 3rd party carrier:

• Should you not be available at the time of attempted delivery, you will be left a card and details on so that you can contact the carriers and arrange redelivery yourself. If you do not contact the carrier within 48 hours, the furniture will be returned to us. In this instance, return charges will apply.

Time of delivery is not of the essence in these terms and conditions. We will not be liable for any loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Lukehursts or any reasonable rescheduling of delivery.

If items are received damaged, please call us immediately on 01634 387 234, and we will rectify the problems as soon as possible.

RETURNS, REFUNDS AND YOUR RIGHT TO CANCEL

In compliance with the Consumer Contracts Regulations, you have a cooling off period where you may withdraw your order and therefore your agreement with us. The cooling off period is any time up to fourteen working days after the day we have delivered the product to you (PLEASE NOTE: this is unavailable on Bespoke "Made to Order" items or "Special Orders" – please see below). This is only available on stock items. You must cancel your order in writing either by fax, letter, or email. We must receive this within the 14-day period. If the goods are returned for any other reasons than being defective, then you will be required to arrange and pay for the cost of returning the goods to us. Alternatively, we will collect the goods and charge you the direct cost of collection.

The product will be inspected on return to ensure that the product has not been tampered with and is complete. Please be advised that you do have a duty of care for the products during the period of cancellation of your order and the collection of the goods.

Where a refund is to be paid, we will refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 14 days of the day we received your cancellation instruction.

Bespoke/Made to Order Items or Special Orders:

Any products that are special orders or bespoke items are not subject to the cooling off period. We will have commissioned a supplier to make them specifically for you. This will include special order dining, upholstery, and bedroom ranges and beds, where a specific fabric, sofa style, dining range, or bed have been ordered from a supplier to your order requirements. These items are non-refundable unless they are defective. If there is an issue with a product, please contact us as soon as possible so we can resolve the issue for you. If the item is defective, there is a process we must undertake to validate the claim before any refunds are given. The product must be in its delivered form and must not have been tampered with in any way. You are advised to wherever possible use the original packaging to protect the product on its return journey unless assembled by our own delivery team.

Please Note

For hygiene reasons, divan sets, pillows and mattresses cannot be returned or cancelled, unless in accordance with your legal rights e.g. if confirmed as defective by us. Once opened and used these items are excluded from a 14 day cooling off period.

Items from Stock

If, after having placed your stock order, you have a change of heart for whatever reason, you may cancel your order at any time prior to delivery. All you need to do is advise us by emailing us at customerservices@lukehurst.co.uk. Once we acknowledge receipt of your cancellation, you will receive a full refund using the same method as your original payment.

Cancellation by us

We reserve the right not to accept any order request if:

• we have insufficient stock to deliver the goods you have ordered
• we do not deliver to your area
• one or more of the goods ordered was incorrectly described or priced on the website
• the payment transaction is not authorised

If we do cancel your contract, we will notify you by email and will refund to you any sum paid by you to us in respect of the contract as soon as possible and in any event within 14 days of the cancellation of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

SITE CONTENT AND DISCLAIMERS

Every effort is made to ensure the complete accuracy of our website, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but we cannot be responsible for any losses incurred.

To the maximum extent permissible by laws, we exclude all warranties, express or implied as to the accuracy of the information contained in any of the materials on this website. We cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon the information contained on this website.

We aim to constantly improve and develop the lukehurst.co.uk for the benefit of all our customers, to allow this process to take place, we may occasionally:

• modify or withdraw, temporarily or permanently, this Website (or any part of it) with or without notice; and/or
• change the Conditions from time to time, and your continued use of the Website (or any part of it) following such change will demonstrate your acceptance of such change
• alter or extend promotions at any time.

If Lukehursts are informed of any inaccuracies in the material on the Site we will attempt to correct them as soon as we reasonably can.

Definitions

"buyer" means the consumer who buys or agrees to buy goods on this website

"goods" means all products listed on the order

"consumer" has the meaning given in section 13 unfair contract terms act 1977

"Special items" mean any goods that are not held in stock by Gerald Lukehurst & Son Ltd and are ordered specifically for the customer.